WARRANTY/CLAIMS
The warranty on all Bellaterra Home LLC bathroom vanities against manufacturer's defects
is 1-year from the day of purchase and subject to the original owner. Damage caused during
moving (tipping over), shipping or during installation is not a defect or warranty issue and
will not be considered as such. This warranty does not cover installation or any other labor
charges associated with the repair, removal, re-installation, or consequential damages. The
warranty does not cover product failure caused by abusive treatment, surface scratches,
misuse, neglect, or damage due to handling or faulty installations.
This warranty applies only to the original purchaser and to the original installation of the
product. Defective products or parts will be replaced on a rush and availability basis.
Bellaterra Home LLC must be notified in writing upon discovery of any defect in the
product, including a detailed description of the alleged defect and/or images or video of the
issue. No credit will be allowed without the item being returned. This warranty does not
apply to local building code compliance. The buyer should check with the local related
plumbing codes before installation.
FAUCETS
To ensure the durability of the special finish - Oil Rubbed Bronze, Matte Black, Dark or Old
Bronze, and Gold finish.
-Clean only with mild soap and water.
-Dry after each use.
-Coat faucet periodically with non-abrasive Carnauba wax.
-Do not clean with steel wool or hard paper.
-Do not use any abrasive chemical cleaner.
-Do not apply plumber putty which is abrasive to damage any surface coating.
Special finishes:
Warranty does not apply to special or living finishes such as Oil Rubbed Bronze, Dark or
Old Bronze, Matte Black, and Gold as living finishes will change over time as a result of
natural process and may look different than at the time of purchase, therefore these items
are warranted for functionality only. These special finishes have components that may vary
in shade of color at the time of shipment. The warranty is limited to the replacement of
defective parts only, labor cost and/or damage resulting from improper installation, repair,
or replacement, as well as incidental and consequential damages coned therewith, are
excluded. Any damage to this faucet as a result of misuse abuse, neglect, accident or
improper installation or any use not consistent with the instructions furnished by us will
void this warranty.
BATHROOM ACCESSORIES LIMITED WARRANTY
Bellaterra Home LLC offers the following limited warranty on each of its Bathroom
Accessory products and the components thereof. This warranty extends only to the original
owner or end-user for personal household use. For commercial uses, additional limitations
apply. Bellaterra Home LLC warrants the Product to be free from defects in workmanship
and materials under normal use and service for a period of 1-year from the initial date of
purchase by the owner or end-user, contractor, or builder, from Bellaterra Home LLC or an
authorized Bellaterra Home LLC dealer. Subject to the Warranty Service provision below,
any product reported to the authorized dealer or to Bellaterra Home LLC being defective
within the warranty period will be repaired or replaced (with a product of equal value) at
the discretion of Bellaterra Home LLC. This warranty extends to the original owner or enduser
and is not transferable to a subsequent owner. Neither the distributor, authorized
Bellaterra Home LLC dealer, nor any other person has been authorized to make any
affirmation, representation, or warranty other than those contained in this warranty. Any
affirmation, representation, or warranty other than those contained in this warranty shall
not be enforceable against Bellaterra Home LLC or any other person. Bellaterra Home LLC
reserves the right to modify this warranty at any time, it being understood that such
modifications will not alter the warranty conditions applicable at the time of sale of the
products in question.
LIMITATIONS
This warranty shall not apply to instances of incorrect operating procedures, breakages, or
damages caused by fault through improper installation, carelessness, abuse, misuse,
misapplication, improper maintenance, or alteration of the Product, as well as chemical or
natural corrosion, accident, fire, flood, an act of God, or any other casualty. Avoid abrasive
cleaners, steel wools, and harsh chemicals as these will scratch, damage, and/or dull the
product and/or finish and void this warranty. The owner/end-user of the Product covered
by the present warranty is entirely responsible for its proper installation and any
applicable plumbing or electrical wiring. Bellaterra Home LLC neither installs, nor
supervises the installation, nor hires a contractor for this purpose; consequently, Bellaterra
Home LLC cannot be held responsible for any default, breakage, or damages caused thereby
or resulting thereof, either directly or indirectly. The owner/end-user must provide access
to the components of the Product as described in the installation guide so that Bellaterra
Home LLC can execute the warranty specified herein. If such access is not available, all
expenses to provide said access will be the responsibility of the owner/end-user.
This warranty does not apply to Products that have not been installed or operated per
instructions supplied by Bellaterra Home LLC and all applicable rules, regulations, and
legislation pertaining to such installations.
This warranty does not apply unless the Bellaterra Home LLC Product is installed by fully
insured licensed professionals. Bellaterra Home LLC strongly recommends that such
licensed professionals have experience in the installation of bathroom and kitchen
products. Installation of certain products improperly, might consequently, cause personal
injury or death.
Bellaterra Home LLC is not liable for personal injuries or deaths to any persons or for any
direct, special, incidental, or consequential damage, loss of time, loss of profits,
inconvenience, incidental expenses, labor or material charges, or any other costs resulting
from the use of the product or equipment or pertaining to the application of the present
warranty, or resulting from the removal or replacement of any product or element or part
covered by this warranty.
EXCEPT AS OTHERWISE PROVIDED ABOVE, BELLATERRA HOME LLC MAKES NO
WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR COMPLIANCE WITH
ANY CODE.
In any case, Bellaterra Home LLC cannot be held liable for any amount over and above the
purchase price paid for the Product by the owner/end-user, contractor, or builder.
COMMERCIAL LIMITATIONS
In addition to the above conditions and limitations, the warranty period for products
installed for commercial applications or used in commercial ventures is 1-year from the
initial date of purchase by the owner/end-user, contractor, or builder from an authorized
dealer. Bellaterra is not responsible for the loss of use or profit under any circumstances. If
the product is used as a display, the warranty period begins when the product is placed on
display. This warranty gives the owner/end-user specific legal rights. The owner/end-user
may also have other rights that can vary from one state or province to another.
WARRANTY SERVICE
In order to obtain service provided under this warranty during regular business hours,
contact the dealer or distributor who sold the unit, or contact Bellaterra Home LLC directly.
Bellaterra Home LLC will provide the warranty service described above when the following
conditions have been met: the failure is of the nature or type covered by the warranty; the
user has informed an authorized Bellaterra Home LLC Agent or dealer of the nature of the
problem during the warranty period; conclusive evidence (e.g., proof of purchase or
installation) is provided to the foregoing by the user proving that the failure occurred or
was discovered within the warranty period; an authorized independent service person or
company representative has been permitted to inspect the product during regular business
hours within a reasonable time after the problem was reported by the user. Credits will
not be allowed without return of product.
PRICES:
All prices and specifications are subject to change without prior notice. All shipments will be
made at prices prevailing at the time of shipping. Any special conditions or prices must be
approved in writing prior to shipment.
FREIGHT:
Freight prepaid and added. Most orders will ship within 24-48 hours of purchase order
receipt. Changes in order will delay the shipping an additional 24 hours. Rush orders (Next
day, 2nd day, 3-day) must be received by 11 am PST to be processed the same day. In
addition to the expedited freight charged $25.00 rush shipping fee will be added to the
order.
CONDITIONS OF SALE:
All products become the buyer's property when delivered to the carrier. All goods are
shipped at the customer's risk. Bellaterra Home LLC reserves the right to modify design,
pricing, and packaging or alter the weight of any item at our option.
CLAIMS AND RETURNS:
Any shortages and damages must be claimed within 5 calendar days after receipt of goods.
Inspection of the material received is your responsibility. Not doing so in the 5 days after
receipt results in waiving your right to a claim. All visible damages must note on the Bill of
Lading. Contact us immediately. If our office is closed, simply refuse the shipment and
contact us on the next business day. DO NOT ACCEPT SHIPMENTS WITHOUT PROPER
NOTATION ON THE CARRIER'S PAPERWORK. Approval for return of goods must be
approved by Bellaterra Home. A 25% restocking charge may be applicable. We reserve the
right to refuse returns after 30 days from the date of the Invoice. A copy of the original
invoice or a copy of the issued RGA must accompany returned goods. The material must be
returned in the original packaging; otherwise, there will be a $50 repackaging fee. All
returns must be prepared and prepaid to ship freight.
Product damaged during the return due to lack of proper packaging will not be credited.
The returned item MUST be in its original packaging, AND unaltered, uninstalled, unused
resell-able condition. Otherwise, no return will be accepted.
Bellaterra Home LLC. does not accept incorrectly shipped items after 30 days. We prefer the
customer inspect the item upon arrival, however allow 30 days to report any incorrectly
shipped item.
DAMAGED OR LOST SHIPMENTS:
Any damages must be noted on shipping documents when signing for receipt of shipment.
Claims for damaged or lost shipments must be made to the carrier.
WARRANTY INFORMATION
1. Bellaterra Home LLC. guarantees all products to be free of defects in materials and
workmanship for one (1) year from the original date of purchase. This warranty
extends to the original purchase and first consumer owner only. This warranty is
void if the product has been moved from its initial place of installation.
2. If a product fails due to defects in material or workmanship during the warranty
period, Bellaterra Home LLC will replace it with a new unit or parts only at our cost,
this subject to our discretion.
3. Bellaterra Home LLC will not be liable for any labor charges or freight costs incurred
in connection with the replacement of a product.
4. This warranty does not apply to local building code compliance. The buyer should
check with the local related plumbing codes before installation.
TEMPERED GLASS CHARACTERISTICS
Due to the manufacturing process, glass will tend to have a greenish tint this is a natural
feature and is not considered a defect. As a result of the tempering process or otherwise,
color variations in glass may occur in certain products.
Glass Vessels, Basin & Counter Tops Warranty will not cover:
1. Damage resulting from abuse, improper use, negligence or accident during or after
the installation of a Bellaterra Home LLC’s product.
2. Defects resulting from any modification or improper installation.
3. Glass breakage.
4. Misuse of product during ambient room temperature. If the water is too hot to touch,
it's too hot to use in the basin.
STONE CHARACTERISTICS
Color Variations in stone are a natural occurrence. For this reason, new and/or replacement
pieces may not match display samples and/or existing pieces. Natural occurring stone
characteristics such as variations in grain, color, mineral streaks are not considered
defective products.
FINISH & WOOD CHARACTERISTICS
All wood naturally ages, darkens changes color, and mellows over time due primarily to
exposure to light. While this color change is imperceptible from day to day it may be
significant over a longer period of time, or due to the amount of light the wood is exposed
to. On warranty replacement doors or drawers, we will not guarantee an exact color match.
Also, imperfections such as checks (small surface splits), pitch pockets (small dark holes),
or darker mineral streaks are natural and are not considered defects.
CARE AND MAINTENANCE:
Always wipe furniture dry with a damp, non-abrasive cloth. For spills on granite & marble
countertops wipe clean immediately to avoid staining. Wood continues to breathe as it ages.
Dry air is its worst enemy, so try to keep rooms at an even temperature with good humidity.
Avoid using silicone-based polish-cleaners as they can damage the stain finish. All woods &
stains change in color when exposed to excessive light. Excessive exposure may create
significant changes in color.
LEGAL DISCLAIMER:
The technical data provided in this publication is a service for Bellaterra Home LLC,
customers and consumers. Products may be changed or discontinued at Bellaterra Home
LLC's sole discretion without prior notification or obligation. While Bellaterra Home LLC's
efforts to provide accurate information and description of its products are of utmost
importance, completeness and precision cannot be guaranteed. Bellaterra Home LLC. is not
responsible for, nor does it have any liability for any mistakes or typographical errors,
including liability for incidental, consequential, or special damages. All products should be
inspected and measured upon delivery before any alterations or improvements are done in
preparation to installation. Bellaterra Home LLC. assumes no liability for the use of such
information or for any damages incurred through its use or application. Nothing contained
in this publication is to be construed as contractual nor does it provide any form of
warranty or representation on the part of Bellaterra Home LLC. Bellaterra Home LLC.
makes no warranties, expressed or implied, including but not limited to any warranty of
merchantability or of suitability for a particular purpose, as the information enclosed
herein or the products described within.
FAQ's:
WHAT IS COVERED?
Any manufacturer's defects are covered 1-year from the day of purchase
(See above for further details)
WHO IS COVERED?
The original owner and original installation.
(See above for further details)
WHAT IS THE TIMELINE FOR COVERAGE?
Manufacturer's Defects: 1-year from the day of purchase for any manufacturer's
defects
Mis‐shipped Item: 5 calendar days from the date of delivery
Damaged Item: 5 calendar days from the date of delivery.
(See above for further details)
WHAT ARE THE EXCLUSIONS/LIMITATIONS?
See LIMITATIONS & COMMERCIAL LIMITATIONS
Items will not be credited without being returned
(See above for further details)
UNDER WHAT CIRCUMSTANCES ARE REPLACEMENT PARTS, FULL UNIT REPLACEMENTS
OR FULL REFUNDS ALLOWED?
If a product fails due to defects in material or workmanship during the warranty
period, Bellaterra Home LLC will replace it with a new unit or parts only at our cost,
this subject to our discretion.
(See above for further details)
CONTACT US:
Bellaterra Home LLC.
bellaterra-home.com
(888)928-9918
(916)942-9636
v-2023_04_05_V.6
5000 Warehouse Way, Unit B,
Sacramento, CA 95826