WELCOME TO bellaterra-home.com. These Terms of Use and Terms & Conditions (“Terms”) govern your access to and use of this website, including any purchases made through the website. This website is owned and operated by Bellaterra Home, LLC (“Bellaterra Home,” “we,” “us,” or “our”). By visiting, browsing, or using this website, you agree to be bound by these Terms. If you do not agree to these Terms, you should discontinue use of the website.
WEBSITE USE
This website may be used only for lawful purposes and in accordance with these Terms. You agree not to misuse the website, interfere with its operation, attempt unauthorized access to systems or data, or use the website in any manner that could damage Bellaterra Home, its systems, or other users.
PRODUCT INFORMATION
Bellaterra Home makes reasonable efforts to ensure that product descriptions, specifications, dimensions, finishes, pricing, availability, and related content are accurate; however, errors, inaccuracies, omissions, or delays in updating information may occur. We reserve the right to correct any errors and update information at any time without prior notice.
Product images are provided for illustrative purposes only. Actual colors, textures, finishes, wood grain, stone veining, ceramic variation, and other natural or manufactured characteristics may differ from what appears on screen.
PRICING AND ORDER ACCEPTANCE
All prices are displayed in U.S. Dollars unless otherwise stated. Submission of an order does not constitute acceptance of that order. Bellaterra Home reserves the right to refuse, limit, cancel, or modify any order for reasons including pricing errors, inventory shortages, shipping limitations, suspected fraud, inaccurate customer information, or other legitimate business reasons.
If payment has already been processed for a canceled order, an appropriate refund may be issued to the original payment method.
PAYMENT TERMS
Payments submitted through the website are processed through authorized third-party providers. Bellaterra Home does not store complete payment card numbers on its servers and is not responsible for interruptions or errors caused by third-party payment providers.
SHIPPING AND DELIVERY
Shipping timelines displayed on the website are estimates only and are not guaranteed unless expressly stated otherwise. Bellaterra Home primarily ships within the United States.
Orders shipping to Hawaii or Puerto Rico may require additional review, customer confirmation, or supplemental shipping charges prior to fulfillment. Bellaterra Home reserves the right to contact customers regarding revised freight charges or shipping limitations before processing such orders.
Delays caused by carriers, weather, scheduling issues, supply chain interruptions, labor disruptions, or events beyond our reasonable control may occur.
DELIVERY INSPECTION
Customers are encouraged to inspect shipments promptly upon delivery. If visible freight damage exists, customers should note the damage with the carrier at the time of delivery whenever possible. If concealed damage is discovered after delivery, customers should contact Bellaterra Home promptly with photographs and order details so the matter may be reviewed in accordance with applicable carrier and company procedures.
RETURNS, REFUNDS, AND CANCELLATIONS
All returns, refunds, cancellations, and related requests are subject to Bellaterra Home’s current Return Policy, which is incorporated into these Terms by reference. Customers are encouraged to review the Return Policy before placing an order. Eligibility for return, approval requirements, timelines, restocking fees, return freight charges, deductions, exclusions, and non-returnable merchandise are governed by the Return Policy as posted on the website from time to time.
WARRANTY INFORMATION
Certain products may include limited warranties offered by Bellaterra Home, a manufacturer, or another supplier. Applicable warranty coverage, exclusions, limitations, claim procedures, and duration are governed by Bellaterra Home’s posted Warranty Policy and any product-specific warranty materials. The Warranty Policy is incorporated into these Terms by reference.
Except as expressly stated in an applicable written warranty, no additional warranties are provided.
INSTALLATION AND CUSTOMER RESPONSIBILITY
Customers are responsible for confirming that purchased products fit the intended space and are suitable for the planned use. Customers are also responsible for proper installation, assembly, plumbing, electrical connection, anchoring, maintenance, and use where applicable.
Bellaterra Home is not liable for damages, defects, or losses resulting from improper installation, misuse, neglect, abuse, unauthorized modification, improper storage, or failure to follow product instructions or care guidance.
INTELLECTUAL PROPERTY
All content on this website, including text, graphics, logos, icons, images, product data, page layout, and design elements, is owned by or licensed to Bellaterra Home, LLC and is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed, modified, republished, or used without prior written permission.
DISCLAIMER OF WARRANTIES
Except where expressly stated in writing or required by applicable law, the website and all products and services are provided on an “as is” and “as available” basis. Bellaterra Home disclaims all warranties, express or implied, to the fullest extent permitted by law, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, Bellaterra Home, LLC shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to the use of this website or products purchased through the website.
Bellaterra Home’s total liability for any claim shall not exceed the amount paid for the applicable order giving rise to the claim.
GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of the State of California, without regard to conflict of law principles.
CHANGES TO THESE TERMS
Bellaterra Home reserves the right to revise or update these Terms at any time by posting the updated version on this website. Continued use of the website after such changes are posted constitutes acceptance of the revised Terms.
CONTACT INFORMATION
Bellaterra Home, LLC is located at 5000 Warehouse Way, Unit B, Sacramento, CA 95826 USA. Questions regarding these Terms may be directed to cs2@bellaterra-home.com.